We had some trouble with overseas shipping, but the customer service was excellent. The slippers I received were not the exact ones that I ordered, but customer Service turned themselves inside-out to get me my scuffs. This is the fourth pair of Reindeer scuffs that I have owned, and they are the BEST! I will try again to get the ones that I had originally wanted, but I am certainly not unhappy with what came instead. Thank you so much for staying in touch and doing your best in these difficult times.