I ordered Doris and Lily Women slippers for my wife back in February, When they arrived , they were too small. I was offered a replacement in the larger sizes if I returned the order, which I have done. Today I have received the package back from Poland with a note from the Polish Post Office that the package was not picked up by Reindeer Leather ("Nie podjal/non reclame"). Very disappointing service !
I apologise for this trouble, however customs was asking us to pay 70 USD for parcel, because you declared value as more then 50 Euro when you sending back this parcel that is reason we didnt except it. Please kindly let me know if you want me to send you bigger size I will do it immdaitely, waiting for your reply.